Terms and Conditions

Responsibilities Corporate Group: » Provide accurate booking details and contact information. » Ensure all participants meet safety requirements (e.g. enclosed footwear, appropriate clothing). » Notify Foodbank WA of any changes or cancellations in accordance with the policy below. Foodbank WA: » Deliver a safe, engaging and impactful volunteering experience. » Communicate clearly regarding booking confirmations, changes and cancellations. » Provide support for rescheduling, refunds or credits where applicable. Terms Booking confirmation » Bookings are confirmed once payment is received and a confirmation email is issued. » Payment must be made within 7 days of the booking or payment request, unless prior permission or exceptions have been sought. » Group sizes and activity types are subject to availability and may vary by location. Cancellations and changes » A minimum of 4 weeks’ notice is required for cancellations or changes. » Cancellations within the 4-week window will incur a cancellation fee. » Rescheduling is permitted if requested at least 15 days prior to the scheduled date. Rescheduled sessions must be utilised in the same financial year as the original session. » No refunds will be issued for no-shows. Individual changes within a group » We understand that unexpected circumstances can arise. If a few team members are unable to attend due to illness or injury, this will not be considered a cancellation or change, provided the group still meets the minimum number required for the session. Please notify us as soon as possible so we can support your team and ensure a smooth experience. Cancellations by Foodbank WA If Foodbank WA cancels a booking due to unforeseen circumstances, the corporate group may choose one of the following: » Reschedule: Book a new date at no additional cost. » Refund: Receive a full refund. » Credit: Apply the payment as a voucher code for future use. Refunds and credits » Refunds will be processed via bank transfer or credit card. » Voucher codes are valid for one-time use and must match the original booking value. Safety and conduct » All volunteers must follow safety instructions provided during the briefing. » Foodbank WA reserves the right to refuse participation if safety requirements are not met. » Volunteers must treat staff, customers and other participants with respect. Contact For booking changes, cancellations or enquiries: Email: teamvolunteering@foodbankwa.org.au Phone: (08) 9463 3235